Posted: 03/13/2023 Employment Type: Direct-Hire Job Category: INDUSTRIAL Job Number: 26765 Pay Rate: $

Job Description

The Service Manager is responsible for ensuring that the Service department is consistently delivering a great guest experience at our location. The Service Manager works to increase store revenue and to build and cultivate an environment of accountability and professional development, along with on-the-job training.

? Manage all service and administrative operations including service staff and supervisors.
? Manage service logistics including use of materials, equipment, and employees ensuring safety, quality, and efficient operations.
? Recommends, implements, and evaluates policies, procedures, and standards for all aspects of vehicle maintenance.
? Develop employees and provide opportunities and feedback that enhance employee career growth.
? Involved in recruiting, disciplining and developing Service staff members.
? Assesses training needs, develops training programs, and trains new and existing staff in various aspects of vehicle operations, repair, and maintenance.
? Review key performance indicators for service operations and addresses issues, opportunities, trends and initiate improvements.
? Establish positive and professional working relationships with key customers, acting as a point of escalation as required.
? Develops, implements, enforces, and maintains safety standards, policies, practices, and procedures in order to comply with laws and regulations and minimize accidents and injuries; assists in the planning, development, and implementation of safety programs; conducts and documents monthly safety meetings.
? Conform with and abide by all regulations, policies, work procedures and instructions.
? Conform to all safety rules and use all appropriate safety equipment.


Job Requirements

Education and Experience:
? Five (5) years of experience in the repair of a broad range of vehicles or heavy equipment, including experience using electronic diagnostic equipment, or
? Equivalent combination of training, education, and experience that would provide the required knowledge and abilities.
? Experience working in a lead capacity is desirable.
? Knowledge of principles, standard practices, and techniques of servicing, maintaining, and repairing gas, diesel, and alternative-fuel vehicles and equipment; theory and operation of the gas, diesel, and alternative-fuel internal combustion engines used in automobiles, trucks, tractors, and other powered equipment; automotive, and equipment fuel types.
? Knowledge of materials, parts, supplies, equipment, and tools used in the maintenance and repair of gas, diesel, and alternative-fuel vehicles and equipment.
? Knowledge of principles of supervision, including organization, scheduling, training, evaluation, and discipline.
? Knowledge of state and federal guidelines, regulations, rules, and laws regarding smog control devices and inspection procedures, vehicle operations, and safety (OSHA, EPA, etc.).
? Basic record keeping and office procedures necessary to prepare, maintain, and retrieve routine reports and records; the use and operation of electronic diagnostic equipment in the maintenance and repair of vehicles and equipment.
? Possession of a valid state driver s license is required at the time of appointment.

Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 7 a.M. To 5 p.M.
Evening and weekend work may be required as job duties demand.

This position requires up to 50% travel.

Preferred Education and Experience:
? Technical Training
? Heavy Truck/Bus Experience
? Employee Management (8+ employees)
? Class B License
? Read and Speaks Spanish is a plus.

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