CUSTOMER SERVICE SPECIALIST
Posted: 09/18/2026
Employment Type:
Temp/Hire
Job Category: CUSTOMER SERVICE
Job Number: 29534
Pay Rate: $20-$25
Job Description
We re currently seeking a detail-oriented and customer-focused Customer Operations Specialist to join our team in Ontario. This is an exciting opportunity for a highly organized professional who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
The Customer Operations Specialist plays a key role in managing the full customer order life cycle ensuring accuracy, timely processing, and seamless coordination across departments to support a high-quality customer experience.
Key Responsibilities
Customer Support
Serve as the primary point of contact for customer inquiries
Provide accurate product, pricing, and order information
Resolve order, shipping, return, and warranty issues
Escalate complex matters as needed while ensuring timely follow-through
Order & Sales Support
Enter, review, and verify sales orders for accuracy
Confirm product availability, lead times, and shipping details
Coordinate with internal teams to ensure accurate and timely order fulfillment
Maintain organized records, invoices, and basic reports
Issue Management & Process Improvement
Track and resolve customer cases efficiently
Maintain proper documentation and ensure compliance with company policies
Identify recurring issues and contribute to continuous process improvements
What We re Looking For
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
High attention to detail and accuracy
Ability to collaborate effectively across departments
If you re proactive, customer-focused, and ready to make an impact, we d love to hear from you.
To perform this role successfully, an individual must:
Serve as primary contact for customer inquiries.
Provide product and order information.
Resolve order, shipping, and service issues, including returns and warranties.
Escalate issues as needed while ensuring follow-through.
Order & Sales Support
Enter and verify sales orders.
Confirm availability, lead times, and shipping details.
Coordinate with internal teams to ensure accurate fulfillment.
Maintain records, invoices, and basic reporting.
Issue Management
Track and resolve customer cases.
Maintain documentation and ensure policy compliance.
Identify recurring issues and support process improvements.
The Customer Operations Specialist plays a key role in managing the full customer order life cycle ensuring accuracy, timely processing, and seamless coordination across departments to support a high-quality customer experience.
Key Responsibilities
Customer Support
Serve as the primary point of contact for customer inquiries
Provide accurate product, pricing, and order information
Resolve order, shipping, return, and warranty issues
Escalate complex matters as needed while ensuring timely follow-through
Order & Sales Support
Enter, review, and verify sales orders for accuracy
Confirm product availability, lead times, and shipping details
Coordinate with internal teams to ensure accurate and timely order fulfillment
Maintain organized records, invoices, and basic reports
Issue Management & Process Improvement
Track and resolve customer cases efficiently
Maintain proper documentation and ensure compliance with company policies
Identify recurring issues and contribute to continuous process improvements
What We re Looking For
Strong organizational and multitasking skills
Excellent communication and problem-solving abilities
High attention to detail and accuracy
Ability to collaborate effectively across departments
If you re proactive, customer-focused, and ready to make an impact, we d love to hear from you.
To perform this role successfully, an individual must:
Serve as primary contact for customer inquiries.
Provide product and order information.
Resolve order, shipping, and service issues, including returns and warranties.
Escalate issues as needed while ensuring follow-through.
Order & Sales Support
Enter and verify sales orders.
Confirm availability, lead times, and shipping details.
Coordinate with internal teams to ensure accurate fulfillment.
Maintain records, invoices, and basic reporting.
Issue Management
Track and resolve customer cases.
Maintain documentation and ensure policy compliance.
Identify recurring issues and support process improvements.
Job Requirements
2 years of experience in customer service or related roles, preferably in the manufacturing or material handling industry, highly preferred.
Proven experience leading a team preferred.
Fluency in Spanish is preferred but not required.
High school diploma or equivalent.
Computer Skills:
Proficient in Microsoft Office and CRM/ERP systems.
Proven experience leading a team preferred.
Fluency in Spanish is preferred but not required.
High school diploma or equivalent.
Computer Skills:
Proficient in Microsoft Office and CRM/ERP systems.
Meet Your Recruiter
Share This Job:
Related Jobs:
About ONTARIO, CA
Explore Your Next Career Move in Ontario, California! Nestled in the heart of the Inland Empire, Ontario offers an unbeatable combination of career growth, vibrant culture, and endless opportunities. From the picturesque beauty of Cucamonga Peak to the world-class art at the Riverside Art Museum, there's something for everyone in this dynamic region. Indulge in the delicious cuisine at the historic Graber Olive House or catch a game of the AHL's Ontario Reign at the Toyota Arena. Discover why Ontario, CA is the perfect place to unlock your full potential and find your dream job. Start your journey today by browsing our exciting job listings in this thriving community.