CUSTOMER SERVICE MANAGER

ONTARIO, CA 91758

Posted: 02/06/2025 Employment Type: Temp/Hire Job Category: CLERICAL Job Number: 29114 Pay Rate: 80,000

Job Description

We are seeking a Customer Service Manager to join our partners Corporate Office in Ontario. This onsite position requires availability Monday through Friday from 8:00 AM to 5:00 PM, offering a salary of $80, 000 per year.

**Key Responsibilities:**
- Develop procedures, create work schedules, and optimize workflow.
- Collaborate with outside sales representatives, account executives, and regional managers.
- Work closely with the executive and management teams to implement pricing strategies and order schedules.
- Supervise daily operations, provide training for department personnel, and address inquiries about products, customers, orders, and returns.
- Monitor large-volume orders and unique customer requests, troubleshooting to find best practice solutions.
- Resolve pricing and shipping discrepancies in coordination with the Accounting Department.
- Conduct periodic reviews of invoicing to ensure accurate processing of products and orders.
- Prepare and review Open Order Reports and Inventory Reports as needed.
- Adjust system allocations of incoming products to pending orders as necessary.
- Identify, develop, and track trends for ongoing improvement.

#YORKSP

Job Requirements

Please note that knowledge and experience with Dynamics 365 Finance and Operations (ERP) is essential. This role is fully onsite and will not be remote.

If you are a proactive leader with a strong background in customer service and ERP systems, we encourage you to apply!

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About ONTARIO, CA

Explore Your Next Career Move in Ontario, California! Nestled in the heart of the Inland Empire, Ontario offers an unbeatable combination of career growth, vibrant culture, and endless opportunities. From the picturesque beauty of Cucamonga Peak to the world-class art at the Riverside Art Museum, there's something for everyone in this dynamic region. Indulge in the delicious cuisine at the historic Graber Olive House or catch a game of the AHL's Ontario Reign at the Toyota Arena. Discover why Ontario, CA is the perfect place to unlock your full potential and find your dream job. Start your journey today by browsing our exciting job listings in this thriving community.