York Employment Services, Inc.
https://cdn.haleymarketing.com/templates/62491/logos/yorkemployment-hml.png
http://www.yorkemployment.com
http://www.yorkemployment.com
USD
18
22
HOUR
true
CUSTOMER SERVICE
Posted: 11/26/2024
2024-11-26
2025-01-01
Employment Type:
Temp/Hire
Job Category: CUSTOMER SERVICE
Job Number: 28606
Pay Rate: $18-22
Job Description
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team, a leading manufacturing company in the automotive field. The ideal candidate will be responsible for answering company phones, directing calls, assisting customers, entering orders, and troubleshooting order-related issues. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing exceptional customer service.
Key Responsibilities:
Answer Company Phones: Promptly answer incoming calls, direct calls to the appropriate departments or personnel, and handle inquiries professionally.
Customer Assistance:
Provide outstanding customer service by addressing customer needs, answering questions, and resolving issues promptly and effectively.
Order Entry:
Accurately enter customer orders into the company's order management system, ensuring all details are correct and up-to-date.
Troubleshoot Orders:
Investigate and resolve any order-related issues or discrepancies, coordinating with other departments as necessary.
Documentation and Reporting:
Maintain accurate records of customer interactions, transactions, and order status. Generate reports as needed.
Product Knowledge:
Develop a thorough understanding of the company s products and services to better assist customers and address their needs.
Team Collaboration:
Work closely with other team members and departments to ensure a seamless customer experience and efficient operations.
Continuous Improvement:
Identify opportunities for improving customer service processes and suggest enhancements to management.
Key Responsibilities:
Answer Company Phones: Promptly answer incoming calls, direct calls to the appropriate departments or personnel, and handle inquiries professionally.
Customer Assistance:
Provide outstanding customer service by addressing customer needs, answering questions, and resolving issues promptly and effectively.
Order Entry:
Accurately enter customer orders into the company's order management system, ensuring all details are correct and up-to-date.
Troubleshoot Orders:
Investigate and resolve any order-related issues or discrepancies, coordinating with other departments as necessary.
Documentation and Reporting:
Maintain accurate records of customer interactions, transactions, and order status. Generate reports as needed.
Product Knowledge:
Develop a thorough understanding of the company s products and services to better assist customers and address their needs.
Team Collaboration:
Work closely with other team members and departments to ensure a seamless customer experience and efficient operations.
Continuous Improvement:
Identify opportunities for improving customer service processes and suggest enhancements to management.
Job Requirements
Qualifications:
Education:
High school diploma or equivalent required; associate or bachelor s degree preferred.
Experience:
Minimum of 2-5 years of customer service experience, preferably in a manufacturing or related industry.
Automotive experience is highly desired.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computer systems and software, including order management systems and Microsoft Office Suite.
Ability to multitask and prioritize tasks in a fast-paced environment.
Strong interpersonal skills and a customer-focused mindset.
Education:
High school diploma or equivalent required; associate or bachelor s degree preferred.
Experience:
Minimum of 2-5 years of customer service experience, preferably in a manufacturing or related industry.
Automotive experience is highly desired.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computer systems and software, including order management systems and Microsoft Office Suite.
Ability to multitask and prioritize tasks in a fast-paced environment.
Strong interpersonal skills and a customer-focused mindset.
Meet Your Recruiter
Share This Job:
Related Jobs:
About ONTARIO, CA
Explore Your Next Career Move in Ontario, California! Nestled in the heart of the Inland Empire, Ontario offers an unbeatable combination of career growth, vibrant culture, and endless opportunities. From the picturesque beauty of Cucamonga Peak to the world-class art at the Riverside Art Museum, there's something for everyone in this dynamic region. Indulge in the delicious cuisine at the historic Graber Olive House or catch a game of the AHL's Ontario Reign at the Toyota Arena. Discover why Ontario, CA is the perfect place to unlock your full potential and find your dream job. Start your journey today by browsing our exciting job listings in this thriving community.