CUSTOMER SERVICE

ONTARIO, CA 91758

Posted: 07/09/2024 Employment Type: Temp/Hire Job Category: CUSTOMER SERVICE Job Number: 28548 Pay Rate: $19-23

Job Description

Customer Relations: Foster and sustain positive relationships with customers, ensuring regular updates are provided as needed, ultimately delivering a high-quality product to them.

Issue Resolution: Promptly address and resolve problems related to short shipments and over shipments.

Cross-Departmental Support: Provide assistance to various departments as required.
Sample and Literature Distribution: Timely send samples, literature, and hardware kits as requested.

Credit Processing: Efficiently handle credit processing as needed.

Mail Coordination: Organize and manage mailings for different departments.

Inventory Management: Maintain and update the discontinued parts list.

Phone Support: Answer phone calls promptly, within three rings.

Parts Availability: Check parts availability for customers, solve problems, and perform other customer service duties as assigned.

EDI Orders: Receive and process EDI orders promptly.

Shipping Notices: Submit Advanced Shipping Notices in a timely manner.

Return Tags: Order call tags for product returns.

Invoice Processing: Handle invoice processing as needed.

Mail Metering: Meter and send mail as necessary
.
Order Cancellations: Process order cancellations promptly when required.

Back Order Management: Run a weekly back order report and contact customers to confirm their continued interest in back-ordered items.

Technical Support: Provide technical and installation support to customers.

Order Entry: Write up and process orders as needed.

Stock Adjustments: Write up and process stock adjustments promptly as required.

Returns Processing: Write up and handle Returned Goods Authorizations.

Claims Management: Process claims in a timely manner.

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Job Requirements

Skills and Attributes:

Customer Service Orientation: Demonstrates a strong commitment to customer service.

Organizational Skills: Possesses strong organizational abilities.

Technical Proficiency: Knowledgeable in Microsoft Office.

Typing Skills: Ability to type at least 40 words per minute.

Composure: Maintains a calm demeanor when dealing with angry customers.

Positive Attitude: Displays a positive outlook.

Eagerness to Learn: Shows enthusiasm for learning and quick adaptation.

Punctuality: Consistently punctual.

Team Collaboration: Works well as part of a team.

Problem-Solving Skills: Effective at identifying and resolving issues.

Experience Required:
Customer Service Experience: A minimum of 1-3 years in customer service roles.

Conflict Resolution: Demonstrated ability to handle difficult customers effectively.

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About ONTARIO, CA

Explore Your Next Career Move in Ontario, California! Nestled in the heart of the Inland Empire, Ontario offers an unbeatable combination of career growth, vibrant culture, and endless opportunities. From the picturesque beauty of Cucamonga Peak to the world-class art at the Riverside Art Museum, there's something for everyone in this dynamic region. Indulge in the delicious cuisine at the historic Graber Olive House or catch a game of the AHL's Ontario Reign at the Toyota Arena. Discover why Ontario, CA is the perfect place to unlock your full potential and find your dream job. Start your journey today by browsing our exciting job listings in this thriving community.