Posted: 07/09/2024 Employment Type: Temp/Hire Job Category: CUSTOMER SERVICE Job Number: 28548 Pay Rate: $19-23

Job Description

Customer Relations: Foster and sustain positive relationships with customers, ensuring regular updates are provided as needed, ultimately delivering a high-quality product to them.

Issue Resolution: Promptly address and resolve problems related to short shipments and over shipments.

Cross-Departmental Support: Provide assistance to various departments as required.
Sample and Literature Distribution: Timely send samples, literature, and hardware kits as requested.

Credit Processing: Efficiently handle credit processing as needed.

Mail Coordination: Organize and manage mailings for different departments.

Inventory Management: Maintain and update the discontinued parts list.

Phone Support: Answer phone calls promptly, within three rings.

Parts Availability: Check parts availability for customers, solve problems, and perform other customer service duties as assigned.

EDI Orders: Receive and process EDI orders promptly.

Shipping Notices: Submit Advanced Shipping Notices in a timely manner.

Return Tags: Order call tags for product returns.

Invoice Processing: Handle invoice processing as needed.

Mail Metering: Meter and send mail as necessary
Order Cancellations: Process order cancellations promptly when required.

Back Order Management: Run a weekly back order report and contact customers to confirm their continued interest in back-ordered items.

Technical Support: Provide technical and installation support to customers.

Order Entry: Write up and process orders as needed.

Stock Adjustments: Write up and process stock adjustments promptly as required.

Returns Processing: Write up and handle Returned Goods Authorizations.

Claims Management: Process claims in a timely manner.


Job Requirements

Skills and Attributes:

Customer Service Orientation: Demonstrates a strong commitment to customer service.

Organizational Skills: Possesses strong organizational abilities.

Technical Proficiency: Knowledgeable in Microsoft Office.

Typing Skills: Ability to type at least 40 words per minute.

Composure: Maintains a calm demeanor when dealing with angry customers.

Positive Attitude: Displays a positive outlook.

Eagerness to Learn: Shows enthusiasm for learning and quick adaptation.

Punctuality: Consistently punctual.

Team Collaboration: Works well as part of a team.

Problem-Solving Skills: Effective at identifying and resolving issues.

Experience Required:
Customer Service Experience: A minimum of 1-3 years in customer service roles.

Conflict Resolution: Demonstrated ability to handle difficult customers effectively.

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