FORT WORTH, TX 76103 US
-Serves customers by providing product and service information (such as placing order, checking inventory, resolving shipping damage issue, assisting in warranty claims, and other ongoing support) and resolving product and service problems.
-Attracts potential customers by answering product and service questions and suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information.
-Resolves product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
-Contributes to team effort by accomplishing related results as needed.
Proficient in MS Office.
Strong communication skills: both verbal and written
Good people skills
Ability to multitask and learn new material quickly
High School diploma; additional qualifications will be a plus