York Employment Services, Inc.
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http://www.yorkemployment.com
http://www.yorkemployment.com
USD
20.00
HOUR
true
CUSTOMER ORDER REPRESENTATIVES
Posted: 04/12/2024
2024-04-12
2024-05-24
Employment Type:
Temp/Hire
Job Category: CLERICAL
Job Number: 27880
Pay Rate: $20.00
Job Description
York Employment is hiring Customer Order Representatives in the RMA department for a furniture distribution company in Ontario, CA. Please read the description and apply if this is a good fit!
Job Description:
Front Facing: Orders Department
Enterprise Resource Planning (ERP) experienced. Order creation, processing, alterations and troubleshooting.
Interacts directly with customers to assist with order placement.
Able to make comparable suggestions for out-of-stock, or discontinued items (cross-selling).
Suggests additional items that could further benefit a customer s overall experience. For example, a customer places an order for desk. The CSR may then suggest a popular OSP chair that would complement the original item of interest (Add-on sale).
Leverages internal ERP/WMS (Warehouse Management System) system to ensure order is processed accurately and in a timely manner.
Professionally and timely communicates directly with customers or partners to provide order status as needed.
Rear Facing: Traditional post-sale Customer Service
Remedying customer concerns by exercising the ability to patiently problem solve.
Gathers facts to determine the most advantageous approach to satisfy a customer concern.
Appropriately represents the organization ethically and professionally. Identifies and implements strategic decision-making centered on the best interests of the company
Job Description:
Front Facing: Orders Department
Enterprise Resource Planning (ERP) experienced. Order creation, processing, alterations and troubleshooting.
Interacts directly with customers to assist with order placement.
Able to make comparable suggestions for out-of-stock, or discontinued items (cross-selling).
Suggests additional items that could further benefit a customer s overall experience. For example, a customer places an order for desk. The CSR may then suggest a popular OSP chair that would complement the original item of interest (Add-on sale).
Leverages internal ERP/WMS (Warehouse Management System) system to ensure order is processed accurately and in a timely manner.
Professionally and timely communicates directly with customers or partners to provide order status as needed.
Rear Facing: Traditional post-sale Customer Service
Remedying customer concerns by exercising the ability to patiently problem solve.
Gathers facts to determine the most advantageous approach to satisfy a customer concern.
Appropriately represents the organization ethically and professionally. Identifies and implements strategic decision-making centered on the best interests of the company
Job Requirements
Experience Required:
Previous RMA experience
Customer Service experience
Problem Solving skills
Computer skills
Previous RMA experience
Customer Service experience
Problem Solving skills
Computer skills
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About ONTARIO, CA
Explore Your Next Career Move in Ontario, California! Nestled in the heart of the Inland Empire, Ontario offers an unbeatable combination of career growth, vibrant culture, and endless opportunities. From the picturesque beauty of Cucamonga Peak to the world-class art at the Riverside Art Museum, there's something for everyone in this dynamic region. Indulge in the delicious cuisine at the historic Graber Olive House or catch a game of the AHL's Ontario Reign at the Toyota Arena. Discover why Ontario, CA is the perfect place to unlock your full potential and find your dream job. Start your journey today by browsing our exciting job listings in this thriving community.