TECHNICAL SUPPORT & WARRANTY

ONTARIO, CA 91761

Posted: 11/08/2018 Employment Type: Temporary Job Category: ADMINISTRATIVE SUPPORT Job Number: 21080 Pay Rate: 16.00
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
" Performs a variety of miscellaneous job duties, as directed by management.
" Will be in charge of deciding what is/isn't covered under warranty, and providing the customer with a solution to their problem.
" Will be in charge of providing technical support or advice on anything installation related on company products for all of our customer base.
" Provides excellent customer service and helps with phones and emails on a daily basis.
" Prints out daily shipping reports to ensure that all orders are being shipped in a timely manner.

QUALIFICATIONS
The requirements listed below are representative of the knowledge, skills, education, and/or abilities required for the job:
" Proficient skills in reading, writing, and speaking in English.
" Excellent written and oral communications skills and techniques.
" Basic math skills
" Effective planning & organizing skills; ability to handle multiple tasks/duties
" Proficient PC skills (Microsoft Word, Excel,).
" Effective problem solving skills.
" Attention to detail
" Ability to maintain a positive, professional, cooperative demeanor, conduct, and working relationship with peers, management, employees, and other individuals that interact with this position.
" Ability to adapt effectively to workplace changes and new job duties/responsibilities.
" Ability to represent the Company in a positive and professional manner at all times.
" 3-5 years of experience in the automotive industry
SELECTION GUIDELINES
The appropriate knowledge, skills and abilities required for this position are achievable through the following combination of education, work experience and training:
" High School Diploma or equivalent GED Certificate; or
" College Degree or applicable training in an accredited college/university; plus
" Five (5) or more years f work experience in a fast-paced work environment; or
" Any combination of experience, education, and training that provides the level of knowledge, skills, and experience needed to successfully perform the job.


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