CUSTOMER SERVICE/RMA CLERK
ONTARIO, Ca 91761
Summary Assists and provides support to the Order/RMA department with general office, clerical, order entry and return authorization functions by performing the following duties.
Print, sort, match, distribute and collect invoices.
Create and send email to appropriate personnel when invoices are prepared to post.
Match Bills of Lading.
Create spreadsheet for Customer Order Representatives.
Create and maintain list of all invoices daily.
Assist with invoicing.
Maintain and file Customer Profiles and programs in the company system.
Complete data entry on all non EDI orders, by computing pricing and appropriate discounts, verifying customers profile and pricing are correct and current prior to entering orders.
Review orders entered for accuracy, including estimated time of arrival as needed.
Distribute back orders to Customer Order Representatives.
Create "RTS's", receive and close all RMA's.
Follow up on expired RMA's and void them out when necessary.
Clean RMA's in company systems as needed or requested and/or directed by management.
Back up for the switchboard.
Assists Customer Order Representatives, Manager and department as needed.
Customer Service- Responds promptly to customer needs.
Organizational Support- Supports organization's goals and values.
Planning/Organizing- Uses time efficiently.
Quality- Demonstrates accuracy and thoroughness.
Quantity- Meets productivity standards.
Safety and Security- Observes safety and security procedures.
Attendance and Punctuality- Is consistently at work and on time.
Dependability- Follows instructions, responds to management direction.
High School diploma or general education degree (GED); or one to three months related experience and/or training; equivalent combination of education and experience.