ONTARIO, CA 91761
ESSENTIAL JOB DUTIES/RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions. Essential to functions and duties include, but are not limited to:
" Establishing and maintaining a good relationship with customers, including providing daily and/or weekly updates as requested.
" Ensuring customers receive responses to requests in a timely manner.
" Handling customer requests in a timely manner.
" Sending email confirmation regarding orders placed and orders shipped.
" Preparing Open order reports and backorder reports.
" Investigating & problem solving issues with short and over shipments in a timely manner.
" Assisting other departments as needed.
" Answering incoming phone calls (to be answered within three rings)
" Verifying availability on parts for customers, problem solving, and other customer service duties as needed and/or assigned.
" Receiving and processing EDI orders in a timely manner.
" Submitting advanced shipping notices in a timely manner
" Processing order cancellations in a timely manner as needed.
" Providing technical/installation support to customers.
" Drafting and processing returned goods authorizations (RGA).
" Processing warranty claims in a timely manner.
" Assisting Sales Department as needed.
" Performs a variety of miscellaneous job duties, as directed by management.
The requirements listed below are representative of the knowledge, skills, education, and/or abilities required for the job:
" Proficient skills in reading, writing, and speaking in English.
" Excellent written and oral communications skills and techniques.
" Basic math skills
" Effective planning & organizing skills; ability to handle multiple tasks/duties
" Proficient PC skills (Microsoft Word, Excel, Powerpoint and Outlook).
" Effective problem solving skills.
" Ability to maintain a positive, professional, cooperative demeanor, conduct, and working relationship with peers, management, employees, and other individuals that interact with this position.
" Ability to adapt effectively to workplace changes and new job duties/responsibilities.
" Ability to represent the Standards in all aspects of this position.
" Safety always comes first.
Teamwork, work together to achieve more.
Attention to detail with a sense of urgency.
Nothing, less than the highest quality.
Do what you say you are going to do. Own your actions.
Act with integrity.
Respect yourself, respect others, respect the environment.
Diversity is encouraged and makes us stronger.
Seek a better way. Continuous improvement. Continuous learning.
The appropriate knowledge, skills and abilities required for this position are achievable through the following combination of education, work experience and training:
" High School Diploma or equivalent GED Certificate; and
" Three (3) or more years of customer service experience; and
" Any combination of experience, education, and training that provides the level of knowledge, skills, and experience needed to successfully perform the job.