CUSTOMER SERVICE

ONTARIO, Ca 91761 | Temp/Hire

Post Date: 08/10/2018 Job ID: 20743 Job Category: CUSTOMER SERVICE Pay Rate: 14.00
We are currently looking for Aftermarket Customer Service Representative for a client of ours in Ontario, Ca.

Job Duties will be:
Data Entry/10 key
Answering phones (must have great phone etiquette)
Must be professional at all times (phones, via email and in person)
Primary point of contact for all incoming communication to client & distribute accordingly
Email communication (incoming-outgoing)
Order entry of all aftermarket and some OE orders received
Confirm orders to customers via fax or e-mail
Maintenance of existing orders with QAD until shipped or cancelled
Process order cancellations in a timely manner as needed
Check availability on parts for customers; problem solving, and other customer service duties as needed and/or assigned
Establish and maintain good relationships with end users (consumers, Client Dealers)
Providing daily and/or weekly updates as requested
Provide technical/installation support to customers
Provide customers with shipping schedules and backorder updates
Provide customer support for everyday issues
Maintaining logs
Planning and organizing luncheons

Qualifications:
Proficient PC skills (Microsoft word & excel)
Attention to detail
Effective planning & organization skills
Ability to handle multiple task/duties
Proficient skills in reading & writing
Excellent written and oral communication skills
Knowledge of general office skills
Typing 45-50 WPM
Strong automotive background

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