York Employment Services, Inc.
https://cdn.haleymarketing.com/templates/62491/logos/yorkemployment-hml.png
http://www.yorkemployment.com
http://www.yorkemployment.com
USD
19
23
HOUR
true
CUSTOMER SERVICE
Posted: 06/27/2024
2024-06-27
2024-08-04
Employment Type:
Temp/Hire
Job Category: CUSTOMER SERVICE
Job Number: 28548
Pay Rate: $19-23
Job Description
Customer Relations: Foster and sustain positive relationships with customers, ensuring regular updates are provided as needed, ultimately delivering a high-quality product to them.
Issue Resolution: Promptly address and resolve problems related to short shipments and over shipments.
Cross-Departmental Support: Provide assistance to various departments as required.
Sample and Literature Distribution: Timely send samples, literature, and hardware kits as requested.
Credit Processing: Efficiently handle credit processing as needed.
Mail Coordination: Organize and manage mailings for different departments.
Inventory Management: Maintain and update the discontinued parts list.
Phone Support: Answer phone calls promptly, within three rings.
Parts Availability: Check parts availability for customers, solve problems, and perform other customer service duties as assigned.
EDI Orders: Receive and process EDI orders promptly.
Shipping Notices: Submit Advanced Shipping Notices in a timely manner.
Return Tags: Order call tags for product returns.
Invoice Processing: Handle invoice processing as needed.
Mail Metering: Meter and send mail as necessary
.
Order Cancellations: Process order cancellations promptly when required.
Back Order Management: Run a weekly back order report and contact customers to confirm their continued interest in back-ordered items.
Technical Support: Provide technical and installation support to customers.
Order Entry: Write up and process orders as needed.
Stock Adjustments: Write up and process stock adjustments promptly as required.
Returns Processing: Write up and handle Returned Goods Authorizations.
Claims Management: Process claims in a timely manner.
#YORKPRI
Issue Resolution: Promptly address and resolve problems related to short shipments and over shipments.
Cross-Departmental Support: Provide assistance to various departments as required.
Sample and Literature Distribution: Timely send samples, literature, and hardware kits as requested.
Credit Processing: Efficiently handle credit processing as needed.
Mail Coordination: Organize and manage mailings for different departments.
Inventory Management: Maintain and update the discontinued parts list.
Phone Support: Answer phone calls promptly, within three rings.
Parts Availability: Check parts availability for customers, solve problems, and perform other customer service duties as assigned.
EDI Orders: Receive and process EDI orders promptly.
Shipping Notices: Submit Advanced Shipping Notices in a timely manner.
Return Tags: Order call tags for product returns.
Invoice Processing: Handle invoice processing as needed.
Mail Metering: Meter and send mail as necessary
.
Order Cancellations: Process order cancellations promptly when required.
Back Order Management: Run a weekly back order report and contact customers to confirm their continued interest in back-ordered items.
Technical Support: Provide technical and installation support to customers.
Order Entry: Write up and process orders as needed.
Stock Adjustments: Write up and process stock adjustments promptly as required.
Returns Processing: Write up and handle Returned Goods Authorizations.
Claims Management: Process claims in a timely manner.
#YORKPRI
Job Requirements
Skills and Attributes:
Customer Service Orientation: Demonstrates a strong commitment to customer service.
Organizational Skills: Possesses strong organizational abilities.
Technical Proficiency: Knowledgeable in Microsoft Office.
Typing Skills: Ability to type at least 40 words per minute.
Composure: Maintains a calm demeanor when dealing with angry customers.
Positive Attitude: Displays a positive outlook.
Eagerness to Learn: Shows enthusiasm for learning and quick adaptation.
Punctuality: Consistently punctual.
Team Collaboration: Works well as part of a team.
Problem-Solving Skills: Effective at identifying and resolving issues.
Experience Required:
Customer Service Experience: A minimum of 1-3 years in customer service roles.
Conflict Resolution: Demonstrated ability to handle difficult customers effectively.
Customer Service Orientation: Demonstrates a strong commitment to customer service.
Organizational Skills: Possesses strong organizational abilities.
Technical Proficiency: Knowledgeable in Microsoft Office.
Typing Skills: Ability to type at least 40 words per minute.
Composure: Maintains a calm demeanor when dealing with angry customers.
Positive Attitude: Displays a positive outlook.
Eagerness to Learn: Shows enthusiasm for learning and quick adaptation.
Punctuality: Consistently punctual.
Team Collaboration: Works well as part of a team.
Problem-Solving Skills: Effective at identifying and resolving issues.
Experience Required:
Customer Service Experience: A minimum of 1-3 years in customer service roles.
Conflict Resolution: Demonstrated ability to handle difficult customers effectively.
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