ONTARIO, Ca 91761

Posted: 10/15/2019 Employment Type: Temp/Hire Job Category: CUSTOMER SERVICE Job Number: 20743 Pay Rate: $14.00

Job Description

We are currently looking for Aftermarket Customer Service Representative for a client of ours in Ontario, Ca.

Job Duties will be:
Data Entry/10 key
Answering phones (must have great phone etiquette)
Must be professional at all times (phones, via email and in person)
Primary point of contact for all incoming communication to client & distribute accordingly
Email communication (incoming-outgoing)
Order entry of all aftermarket and some OE orders received
Confirm orders to customers via fax or e-mail
Maintenance of existing orders with QAD until shipped or cancelled
Process order cancellations in a timely manner as needed
Check availability on parts for customers; problem solving, and other customer service duties as needed and/or assigned
Establish and maintain good relationships with end users (consumers, Client Dealers)
Providing daily and/or weekly updates as requested
Provide technical/installation support to customers
Provide customers with shipping schedules and backorder updates
Provide customer support for everyday issues
Maintaining logs
Planning and organizing luncheons

Job Requirements

Proficient PC skills (Microsoft word & excel)
Attention to detail
Effective planning & organization skills
Ability to handle multiple task/duties
Proficient skills in reading & writing
Excellent written and oral communication skills
Knowledge of general office skills
Typing 45-50 WPM
Strong automotive background

Meet Your Recruiter

Dawn Silva

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