CUSTOMER ORDER REP - RMA

ONTARIO, CA 91761

Posted: 02/23/2024 Employment Type: Temp/Hire Job Category: CLERICAL Job Number: 27880 Pay Rate: $20.00

Job Description

York Employment is hiring Customer Order Representatives in the RMA department for a furniture distribution company in Ontario, CA. Please read the description and apply if this is a good fit!

Job Description:

Front Facing: Orders Department
Enterprise Resource Planning (ERP) experienced. Order creation, processing, alterations and troubleshooting.
Interacts directly with customers to assist with order placement.
Able to make comparable suggestions for out-of-stock, or discontinued items (cross-selling).
Suggests additional items that could further benefit a customer s overall experience. For example, a customer places an order for desk. The CSR may then suggest a popular OSP chair that would complement the original item of interest (Add-on sale).
Leverages internal ERP/WMS (Warehouse Management System) system to ensure order is processed accurately and in a timely manner.
Professionally and timely communicates directly with customers or partners to provide order status as needed.

Rear Facing: Traditional post-sale Customer Service
Remedying customer concerns by exercising the ability to patiently problem solve.
Gathers facts to determine the most advantageous approach to satisfy a customer concern.
Appropriately represents the organization ethically and professionally. Identifies and implements strategic decision-making centered on the best interests of the company

Job Requirements

Experience Required:
Previous RMA experience
Customer Service experience
Problem Solving skills
Computer skills

Meet Your Recruiter

Valerie

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